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Nexiva Exclusives
Frequently Asked Questions
Quick answers to common questions before you place an order.
What is your shipping policy?
We offer free shipping on all orders over ₹499. Orders are typically processed within 1–2 business days and delivered within 5–7 business days.
What is your return policy?
We offer a 7-day replacement policy. If you receive a damaged/defective/wrong item, contact us within 48 hours with an unboxing video/photos and we will arrange a replacement as per policy.
How can I track my order?
Once shipped, you will receive an SMS and Email with a tracking link. You can also visit our "Track Order" page in the footer and enter your Order ID.
Are your products genuine?
Yes! All our products are 100% genuine. We stand behind the authenticity of every item we sell.
Do you offer COD?
Yes, we offer Cash on Delivery (COD) for orders across India. Standard shipping charges apply.
Secure Ecosystem
Bank-grade encrypted checkout.
Priority Dispatch
Efficient dispatch with reliable nationwide delivery.
Authentic Tech
100% Original verified gadgets.
24/7 Support
Direct line to expert assistance.